Refund policy

We strive to deliver high-quality magnetic levitation decor products and ensure your shopping experience is pleasant. Please read our return, refund and order cancellation terms carefully.

1. Order Cancellation

You may cancel your order within 1 hour after placing the order freely with no extra fees. To cancel, please contact our customer support via email with your order number. Once 1 hour has passed after checkout, the order will enter our packing & shipping process, and free cancellation will no longer be available.

2. 14-Day Return & Refund Eligibility

You have 14 calendar days from the date you receive your item to request a return and refund. To qualify for return:

Items must be unused, undamaged, and kept in original packaging with all accessories, manuals and foam inserts intact.
Magnetic levitation products are delicate. Returns with scratches, cracks, missing parts or damaged packaging caused by customer misuse will not be accepted.
Customized items are not eligible for return or refund.

3. Return Process

Send an email to our support team to submit your return request within 14 days upon receipt. Please provide your order number and photos of the product & package.
We will review your request and send you a return authorization if approved. Do NOT send items back without prior authorization.
You are responsible for return shipping cost unless the item arrives defective, broken or wrong item was shipped by us.
Once we receive and inspect the returned goods, we will process your refund within 3–7 business days to your original payment method. Refund processing time may vary depending on your bank or payment provider.

4. Non-Returnable Situations

Request submitted after the 14-day return window
Product damaged by improper use, dropping, strong magnetic interference or self-disassembly
Missing original box, accessories or components
Signs of heavy use or scratches on the product surface
Custom personalized products

5. Damaged / Defective Items

If your magnetic levitation item arrives broken, defective or with manufacturing issues, please contact us within 48 hours after delivery with photos/videos. We will arrange replacement or refund at our cost.